Strengthening Governance & Digital Capability for a Regional Microfinance Institution

Client Type: Mid-sized microfinance institution in East Africa

The Challenge

The institution faced significant challenges in aligning its governance structure, strategic planning processes, and operational performance. Its core banking system required optimisation to improve efficiency and meet evolving customer expectations. Leadership struggled with inconsistent execution and limited visibility into performance across business units.

Our Solution

• Designed a governance competency framework to strengthen decision-making and accountability
• Introduced a balanced scorecard for performance monitoring across all departments
• Optimised the core banking system to reduce errors and improve process flows
• Facilitated strategy alignment sessions to ensure a unified leadership direction

Measurable Results

• Executive accountability increased by 35% through strengthened governance practices
• Core banking optimisation reduced transaction errors by 25%
• Organisation-wide performance visibility improved, boosting operational efficiency by 20%

Related Services Used: Strategy, Technology and Project Management Consulting

Core Banking System Selection & Strategy Execution for an Emerging Bank

Client Type: Fast-growing financial institution entering a new regulated phase

The Challenge

The institution needed to select and contract a new core banking system and digital channels to support its growth. Leadership required a Strategy Management Office (SMO) to ensure successful execution of priorities. They needed a partner capable of managing vendor evaluation and strategic execution structures.

Our Solution

• Prepared a comprehensive RFP and managed end-to-end vendor evaluations
• Led commercial and technical assessments to ensure regulatory alignment
• Established a fully operational Strategy Management Office (SMO)
• Embedded governance structures for project oversight and strategic alignment

Measurable Results

• Vendor selection completed three weeks ahead of schedule
• Rollout of the core banking system and digital channels increased digital adoption by 40%
• The SMO reduced project delays by 30% and improved executive decision-making

Related Services Used: Strategy, Technology and Project Management Consulting

Multi-System Vendor Selection & Core Banking Project Oversight

Client Type: Large Islamic financial institution operating across multiple regions

The Challenge

The institution sought to implement a new core banking system and digital channels while selecting vendors for ERP, EDW, and BI systems. Strong project management and vendor governance were required to minimise delivery risk.

Our Solution

• End-to-end project management for the core banking and digital transformation
• Structured vendor selection and contract negotiation for ERP, EDW, and BI systems
• Robust risk management framework to anticipate integration challenges
• Continuous executive reporting to maintain clarity and accountability

Measurable Results

• Core banking and digital systems implemented successfully, reducing downtime by 40%
• Vendor selection achieved 20% cost savings without compromising quality
• BI and ERP enhancements reduced report generation time by 50%

Related Services Used: Project Management and Technology Consulting

Digital Banking Transformation & Core System Implementation for a Microfinance Institution

Client Type: Established microfinance bank transitioning into a retail and digital banking model

The Challenge

The institution required expert programme management to implement a new core banking system and lead a full digital banking transformation. Managing system integration while maintaining business continuity was critical.

Our Solution

• Led full project management of the core banking implementation
• Designed and delivered a digital banking transformation roadmap
• Ensured seamless integration with existing systems
• Facilitated change management and user readiness activities

Measurable Results

• Manual processes reduced by 60%
• Customer satisfaction increased by 25% through improved digital experience
• Operational efficiencies delivered approximately USD 500,000 in annual savings

Related Services Used: Project Management and Technology Consulting

Multi-Country HR Transformation for a Pan-African Financial Group

Client Type: Regional financial services group with operations across 13 African countries

The Challenge

The organisation sought to harmonise HR processes and implement a unified Human Capital Management (HCM) system across multiple jurisdictions. Complex regulations created inefficiency and limited visibility for decision-making.

Our Solution

• Coordinated the implementation of the HCM system across all 13 countries
• Standardised HR processes and reporting frameworks
• Ensured compliance with local regulations while maintaining group-level consistency
• Introduced employee self-service capabilities to improve user experience

Measurable Results

• Administrative overhead reduced by 35%
• Employee satisfaction with HR systems increased by 45%
• Centralised reporting improved leadership decision-making across all markets

Related Services Used: Project Management and Strategy Consulting